Refund Policy

1. Eligibility for Refunds

We accept refund requests under the following conditions:

The item arrived damaged, defective, or incorrect.
The request is made within 7–14 days of delivery (you can adjust this window based on your store setup).
The item is unworn, unwashed, and in original condition with tags (if applicable).

2. Non-Refundable Items

We do not offer refunds for:

Items that have been worn, washed, or altered
Sale or clearance items (if you choose to include this rule)
Gift cards or promotional items

3. Return Process

To request a refund:

Contact us at your support email with your order number and issue details
Provide clear photos of the item if it is damaged or incorrect
Once approved, we will provide return instructions

4. Shipping Costs

Customers are responsible for return shipping costs unless the item was incorrect or defective.
Original shipping fees are non-refundable.

5. Refund Approval

Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within a few business days.